You May Also Like
Entertainment team managerexpiredHaven: Lakeland Holiday Park
United Kingdom, Cumbria |
Description:Role PurposeThe Entertainments Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks. Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime The Entertainments Team Manager supports the Head of Activities in delivering the Park Entertainments proposition, delivering an outstanding guest experience, whilst ensuring all Health & Safety Requirements are met. Accountable for the quality of the entertainment delivery on park, monitoring product standards delivery by the team, and implementing quality control processes. Key Responsibilities Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required. Deals with any employee relations issues as they arise. Support team through 90 day induction including completion of mandatory safe and secure training Takes ownership of shift and service delivery ensuring all team are guest obsessed Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed Achieve and exceed targets and key performance indicators Ensure all team have the relevant qualifications and completed all training required for role Identifying and developing future talent in department ensuring all team have a relevant and effective PDP Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members Manage all, Cash Procedures and Cost Controls in the department. Ensures all staged and non-staged events are fully risk assessed and in-line with the brand guidelines. Expertise Has a thorough knowledge and understanding of the management and tasks for own department •High energy with a passion for entertaining •Passionate about delivering an exceptional guest experience •Proven ability to plan and co-ordinate activities and events •Able to prioritise and deliver to deadlines •Ability to cope under pressure with the flexibility to adapt to change The benefits of working with us: Free Use of our Leisure Facilities including Swimming Pool & Gym 50% Discount off food on Park, including with our partner brands If you need some support…We offer a fantastic Health, Mind & Money Wellbeing Support Programme Fantastic Discounts with many national brands and retailers 20% Discount to you & your family across the Bourne Leisure brands at Haven, Butlins and Warner Leisure Hotels Reward & Recognition Schemes 20% Discount in our on-Park shops Safeguarding is one of our business priorities. Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.
Application Deadline:
Mar. 31, 2023
Job Duration:
Open ended
Job/Audition Type:
Full Time
Job Category:
Technical/Show Support
Job Location:
United Kingdom,
Cumbria |
StageLync Job Board: The place where you can find and post onstage and backstage performing arts jobs and auditions for performing arts professionals around the world. - StageLyncPro is the leading performing arts professional platform.
