Student Services and Studio Managerexpired
The Circus Project
United States, Portland
Posted on: Nov. 04, 2021
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Description:
Posted Date
11/02/2021
Description
The Circus Project is a center for circus education and artist development in Portland, Oregon. We use contemporary circus arts as a catalyst for personal and collective transformation.
The Student Services & Studio Manager will cultivate and nourish relationships with students, manage front desk operations, and manage scheduling of coaches, classes, and the Circus Project’s facilities. This is a full-time, salaried, exempt position.
Pay: $40,000 - $44,000/year for full time salary, depending on experience
Benefits: Health insurance, 22 days flexible paid time off, flexible schedule
Hours: This is a 0.75 - 1.0 FTE exempt position (FTE expectation negotiable). Some weekends and evenings are required for events. This position is a point person for emergencies.
Circus Coaching: Coaching hours are not factored into the salary. Administrative FTE and salary may be adjusted to include coaching if desired and appropriate.
Location: Our administrative team is currently mostly remote. As pandemic restrictions are lifted some work may continue remotely, or occur at the Circus Project offices. Frequent in-person attendance at meetings and events will be required.
Reports to: Program Director
Manages: Front Desk
Desired Start Date: December 2021
RESPONSIBILITIES
Front Desk Management
As the first point of contact for current and potential students, the Front Desk team will cultivate and nourish close relationships with the Circus Project’s community. The Front Desk team are the go-to staff for students and coaches during classes, and the primary face of the Circus Project for students and visitors.
Onboard, schedule, and train staff for reception desk
Recommend and implement new registration policies
The Front Desk Team will:
Greet all customers at the door
Promptly answer or return all phone calls and emails
Track attendance and follow up with students missing more than a few days
Support new students on their first day
Ensure the studio is clean and orderly during classes
Manage class registration and schedule private lessons using Mindbody software
Scheduler
Make and staff the gym schedule each term in a manner that is consistent with budget projection
Keep Google Calendars up to date and accurate with the online and studio class schedules
Find and confirm substitute coaches for in person and online classes
Field and staff all advance notice sub requests
Support coaches with sub needs after the deadline has passed. Cancel difficult-to-staff classes
Support connecting coaches for lesson plans
Lead process for securing last minute subs with support from other Managers and front desk
Be an advocate, resource, and support for coaches and students
Make supply and equipment recommendations
Make general recommendations to the Program Director
Support updating policies related to coaches and classes
Pay attention to whether coaches have the information they need to do their job. Follow up with coaches directly or direct the need to the appropriate Manager or the Program Director.
Mindbody, Stats, and TimecardsCoach Payroll
Pull coach payroll reports from Mindbody monthly
Work with coaches and the Office Manager to resolve payroll discrepancies
Alert Office Manager about any new coaches or unusual time card entries
Track and report enrollment and tuition statistics
Work with Office Manager to keep Mindbody functional for The Circus Project
Other Duties as Needed
The Circus Project is a small, flexible, and evolving, not-for-profit organization. The Student Services and Studio Manager will be expected to share in the tasks needed to make The Circus Project a successful organization, sometimes jumping in to fill a gap that is not part of this job description.
QUALIFICATIONS
Ability to view job duties through an equity lens
Enthusiasm for The Circus Project’s mission and programming
Excels at building relationships in-person, online, and over the phone
Demonstrated ability to collaborate with colleagues
Thorough attention to detail
Familiarity with spreadsheets
Demonstrated ability to meet deadlines
Ease with technology. This job will require frequent use of:
Mindbody
Google Drive/G Suite
Slack
Asana
Excellent planning, task management, and organizational skills
Ability to manage multiple priorities amidst uncertainty
Excellent email etiquette and clarity of written communication
Experience with Mindbody or another class registration software is a plus, but not required
QUALITIES
To be successful in this role and at this time in The Circus Project’s evolution, the Student Services and Studio Manager will have many of these qualities:
Willingness to start and engage in conversations with colleagues and board members about racism, privilege, and white fragility
Ability to self-advocate and ask for help when needed
Ability to manage and complete tasks in an asynchronous work environment without daily supervision
Communication and transparency
Openness to experimentation, trying new things, imperfection, iteration
Ability to prioritize
ACCESSIBILITY & WORK ENVIRONMENT
This position requires daily use of a computer. Position requires ability to communicate via written and in-person methods. Fluency in English required.
The ground floor of our indoor studio, including the all-user bathroom, is ADA accessible. The secondary office, storage, and programming spaces are up a flight of stairs and not wheelchair accessible. Workspace accommodations are available, including primarily remote/work from home. This position requires ability to travel to other locations via any reliable transportation means.
Our Outdoor Domes location is not currently ADA accessible.
The Circus Project is an equal opportunity employer. We invite and strongly encourage people of color, people with disabilities, and people with traditionally marginalized identities or lived experiences to apply.
All Circus Project employees are mandatory reporters. A background check is required before beginning employment.
All Circus Project employees are required to be vaccinated against COVID-19, or request reasonable accommodations for health or sincerely held religious beliefs.
The Circus Project requires employees to refrain from wearing synthetic fragrances in our studio and at events. This is for the health and safety of those in our community with multiple chemical sensitivities.
TO APPLY
Send resume and cover letter to [email protected] with Student Services and Studio Manager in the subject line. Please attach the resume and cover letter as a single PDF document.
What we’ll be looking for as we review these materials:
Does the applicant meet the minimum qualifications?
What skills and qualities would the applicant bring to our team?
Does enthusiasm for our mission come across?
Does this position support the applicant’s professional goals?
Do the materials demonstrate a personable, concise, and easy to understand communication style?
Application Deadline:
Feb. 28, 2022
Job Duration:
Open ended
Job/Audition Type:
Full Time
Job Category:
Administrative
Job Location:
United States,
Portland
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United Kingdom, Uk-wide
