Experience Coordinatorexpired
AmazingCo
Australia, Melbourne
Posted on: Oct. 29, 2020
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Description:
About the opportunity
We are looking for two driven, motivated, entry level people to jump in and make a difference in a growing team!
AmazingCo creates and delivers unique experiences all around Australia (and the world!) on a mission to help people live more fulfilling lives. We are looking for people who are just as passionate about that as we are, and take pride in delivering quality customer outcomes. We genuinely believe this is the most exciting company to join in the experiences industry right now, and we are looking for A-players!
You will jump into a fast paced start-up culture, with the opportunity to own things from day one, and lots of space to grow and develop.
Role One
This role will be most focused on delivering a high volume of bookings at quality. You’ll need excellent attention to detail and amazing relationship management skills to work with high volumes of providers. If you’re looking to develop operations skills, stakeholder management experience, and understand how to scale experiences globally - this is the role for you! Pathway opportunities include being able to own and manage your own region, run a provider engagement programme, and manage internal teams.
Role Two
This role will be focused on improving existing experiences, tweaking experiences for different customer segments, and launching new experiences. If you’re super creative with great attention to detail, and a sales edge for locking in new providers - this is the role for you! The pathways in this role could lead to launching experiences in other cities, improving the onboarding process for new providers, or running deep dive projects to fix problem areas.
About AmazingCo
AmazingCo is a managed marketplace for experiences. We help our customers discover unique and amazing experiences for everyday activities and special occasions. Our mission is to help people live more fulfilling lives through time better spent.
From our founding team to the newest members, we’ve all personally seen the positive impact of time better spent with friends, family and colleagues. Today, we consciously and responsibly focus our entire business on making this happen for others.
We do this by designing and delivering our own exclusive experiences which our customers discover through our purpose built platform. A platform that also not only enables but empowers our experience providers to ensure seamless experience delivery that delights. In our business, customer and provider experience is king.
We are the first global-scale experiences business taking a new approach to leisure time and how people spend their everyday. A high growth, venture capital backed, technology and data-focused consumer company based in Melbourne, Australia - and we’re taking our vision to the world!
Success metrics
Role One
Customer NPS +90
Provider NPS +95
Cost of delivery ratios are met in accordance with the expectations for different experiences
Feedback is managed in a considered, intelligent and timely way
Role Two
Each experience you improve or create will need to -
Get 10/10 feedback three times in a row before it gets handed over
Have all providers onboarded successfully
Ensure cost of delivery ratios are met in accordance with the expectations for different experiences
You’ll also need to collect and manage feedback to help inform experience improvements to get them to a consistent standard
Core responsibilities
Role One
Each week you’ll be assigned regions to book in. This will include contacting providers to book and pay for the items, and tweaking any inclusions to suit the group size or dietary requirements.
Problem solving to tweak experiences based on feedback, or adapt to changing store hours or dietary requests
Maintain excellent relationships with our providers
Support collection and management of feedback
Reconcile charges in Xero
Role Two
Design and launch new experiences that demonstrate creative flair and lead to outstanding customer feedback
Find and onboard amazing new providers
Seek and understand customer feedback to inform improvements
Required Experience
Experience in a customer facing or operational role
Demonstrated experience where attention to detail was required
Tertiary qualification
Required Skills
Excellent attention to detail
Problem solving
Calm under pressure
Relationship management
Organisation and prioritisation of work
Strong personal time management skills
Creativity
Effective communication skills
Particularly writing - customer and provider communication, clue writing and proofing, and internal communication
Required Characteristics
Values alignment -
Team player
Fun
Positive vibes / good energy
Smart, switched on
Creative
Customer mindset - driven by thinking about how to provide an amazing customer experience
Motivated to do a quality job
Benefits
Attractive salary, based on experience
Play a key role in our global expansion
Work alongside experienced co-founders with existing success in building and growing startups in Australia
Work in a business that seriously cares about culture and improving the experiences of our customers
Big mission, real meaning, real people doing their life’s work
Converted warehouse (dog friendly!) office space in Abbotsford complete with sit to stand adjustable desks. Close to trains, trams, great coffee and more
We are an experiences business and we test everything we create on ourselves! Enjoy frequent team wide experiences and staff discounts across our portfolio
Wind the week down with a beer, wine or non-alcoholic refreshment on Fridays. We bring a family attitude to work and all contribute to building our culture
Opportunity for serious growth. We’re not kidding, we have seriously ambitious plans and are so excited to find the next brilliant mind to join us. You bring your energy and we’ll pay it back in spades. Our people are everything.
Salary and employment status
$48 - $52k
Permanent, full time
Must have ongoing valid working rights in Australia
We are super excited about what we are building and can’t wait to find the perfect next fit for our growing family. If you think you have what it takes, we’d love to hear from you!
Application Deadline:
Mar. 31, 2021
Job Duration:
Open ended
Job/Audition Type:
Full Time
Job Category:
Administrative
Job Location:
Australia,
Melbourne
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United Kingdom, TBA
