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Experience CoordinatorexpiredAmazingCo
Australia, Melbourne |
Description:About the opportunityWe are looking for two driven, motivated, entry level people to jump in and make a difference in a growing team! AmazingCo creates and delivers unique experiences all around Australia (and the world!) on a mission to help people live more fulfilling lives. We are looking for people who are just as passionate about that as we are, and take pride in delivering quality customer outcomes. We genuinely believe this is the most exciting company to join in the experiences industry right now, and we are looking for A-players! You will jump into a fast paced start-up culture, with the opportunity to own things from day one, and lots of space to grow and develop. Role One This role will be most focused on delivering a high volume of bookings at quality. You’ll need excellent attention to detail and amazing relationship management skills to work with high volumes of providers. If you’re looking to develop operations skills, stakeholder management experience, and understand how to scale experiences globally - this is the role for you! Pathway opportunities include being able to own and manage your own region, run a provider engagement programme, and manage internal teams. Role Two This role will be focused on improving existing experiences, tweaking experiences for different customer segments, and launching new experiences. If you’re super creative with great attention to detail, and a sales edge for locking in new providers - this is the role for you! The pathways in this role could lead to launching experiences in other cities, improving the onboarding process for new providers, or running deep dive projects to fix problem areas. About AmazingCo AmazingCo is a managed marketplace for experiences. We help our customers discover unique and amazing experiences for everyday activities and special occasions. Our mission is to help people live more fulfilling lives through time better spent. From our founding team to the newest members, we’ve all personally seen the positive impact of time better spent with friends, family and colleagues. Today, we consciously and responsibly focus our entire business on making this happen for others. We do this by designing and delivering our own exclusive experiences which our customers discover through our purpose built platform. A platform that also not only enables but empowers our experience providers to ensure seamless experience delivery that delights. In our business, customer and provider experience is king. We are the first global-scale experiences business taking a new approach to leisure time and how people spend their everyday. A high growth, venture capital backed, technology and data-focused consumer company based in Melbourne, Australia - and we’re taking our vision to the world! Success metrics Role One Customer NPS +90 Provider NPS +95 Cost of delivery ratios are met in accordance with the expectations for different experiences Feedback is managed in a considered, intelligent and timely way Role Two Each experience you improve or create will need to - Get 10/10 feedback three times in a row before it gets handed over Have all providers onboarded successfully Ensure cost of delivery ratios are met in accordance with the expectations for different experiences You’ll also need to collect and manage feedback to help inform experience improvements to get them to a consistent standard Core responsibilities Role One Each week you’ll be assigned regions to book in. This will include contacting providers to book and pay for the items, and tweaking any inclusions to suit the group size or dietary requirements. Problem solving to tweak experiences based on feedback, or adapt to changing store hours or dietary requests Maintain excellent relationships with our providers Support collection and management of feedback Reconcile charges in Xero Role Two Design and launch new experiences that demonstrate creative flair and lead to outstanding customer feedback Find and onboard amazing new providers Seek and understand customer feedback to inform improvements Required Experience Experience in a customer facing or operational role Demonstrated experience where attention to detail was required Tertiary qualification Required Skills Excellent attention to detail Problem solving Calm under pressure Relationship management Organisation and prioritisation of work Strong personal time management skills Creativity Effective communication skills Particularly writing - customer and provider communication, clue writing and proofing, and internal communication Required Characteristics Values alignment - Team player Fun Positive vibes / good energy Smart, switched on Creative Customer mindset - driven by thinking about how to provide an amazing customer experience Motivated to do a quality job Benefits Attractive salary, based on experience Play a key role in our global expansion Work alongside experienced co-founders with existing success in building and growing startups in Australia Work in a business that seriously cares about culture and improving the experiences of our customers Big mission, real meaning, real people doing their life’s work Converted warehouse (dog friendly!) office space in Abbotsford complete with sit to stand adjustable desks. Close to trains, trams, great coffee and more We are an experiences business and we test everything we create on ourselves! Enjoy frequent team wide experiences and staff discounts across our portfolio Wind the week down with a beer, wine or non-alcoholic refreshment on Fridays. We bring a family attitude to work and all contribute to building our culture Opportunity for serious growth. We’re not kidding, we have seriously ambitious plans and are so excited to find the next brilliant mind to join us. You bring your energy and we’ll pay it back in spades. Our people are everything. Salary and employment status $48 - $52k Permanent, full time Must have ongoing valid working rights in Australia We are super excited about what we are building and can’t wait to find the perfect next fit for our growing family. If you think you have what it takes, we’d love to hear from you!
Application Deadline:
Mar. 31, 2021
Job Duration:
Open ended
Job/Audition Type:
Full Time
Job Category:
Administrative
Job Location:
Australia,
Melbourne |
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