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Entertainment Managerexpired

Disney Cruise Line

  • North America, Europe
Posted on: Apr. 01, 2025

Description:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

Reports to the Senior Entertainment Manager

Responsibilities:
Lead and manage the daily operation of Adult & Family events and activities. Leadership responsibilities include, but are not limited to: ensuring a quality guest experience, monitoring and ensuring show quality, assisting Assistant Cruise Director with the daily scheduling of events and activities, maintaining necessary supplies and equipment, and submitting orders for Family, Adult and Island programs to Yeoman and/or shoreside Purchasing contact
Provide leadership, coaching and development for all direct reports, including Entertainment Host/Hostess and Cruise Staff. Responsibilities include, but are not limited to: managing personnel files, conducting performance reviews, including discipline as needed, ensuring Project Onboard compliance, monitoring STAR, while making necessary corrections, onboard training, new hire and ongoing, succession planning, and crew recognition and communication
Oversee all activities for an adult and/or family audience, including but are not limited to: theme nights and special events, day and evening deck parties, themed game and trivia shows, Bingo, indoor and outdoor sports themed games and challenges, ship and/or island tours, introduction of guest speakers, card/board, pool and island games
Support team as emcee for onboard events and venues, requiring microphone use and stage presence
Facilitate onboard Bingo program – act as emcee; focus on Bingo revenue and cruise targets; handle administrative side of operation; correspond with shoreside Bingo vendor; manage overall ordering and onboard stock; oversee training and selling techniques
Execute selling of Port Adventures to guests – meet guests at assigned debark venue, spiel important excursion information, collect tickets and waivers and escort guests to meet their appropriate vendor
Be prepared to cover for Cruise Staff and/or Entertainment Hosts
Assist in maintaining appropriate guest flow in all areas onboard, informing guests of other onboard activities to ensure adequate guest participation
Follow scripts, but also ad lib, as necessary
Perform abbreviated shows as necessary based on weather conditions, safety issues, and/or Entertainment Management decisions
Report costume, technical, and maintenance needs
Actively participate in all Castaway Cay job responsibilities associated with position and line of business as directed by DCL leadership
Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
Participate in Emergency Duties as specified in the ship Assembly Plan
Basic Qualifications:
Minimum three years experience in a public relations, entertainment, guest services, resort/recreational, or related field
Minimum three years experience working within a position that demonstrates hosting experience, stage experience and public speaking skills
Proven experience leading and motivating a team
Ability to seek out guest contact while displaying boundless amounts of energy, outgoing attitude, enthusiasm, and self-motivation
Ability to learn and memorize scripts in a timely manner
Ability to be flexible, self-motivated, handle multiple demands, stay calm under pressure and resolve issues quickly
Exceptional presentation, communication and organizational skills
Relates well to audiences of all ages and demographics while offering a passion for engaging an audience in entertaining program and event
Strong microphone skills, team skills, detailed, flexible, and committed to guest satisfaction
Strong aptitude to learn dance routines and to dance in a ‘club’ style setting
Maintain performance quality and the ability to perform rehearsed roles
Ability to perform in environments that have second-hand smoke, pyrotechnics, chemical smoke, haze, fog, dry ice, and other special effects
Be at least 21 years of age
Be able to speak, read and write fluent English
Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
Be able to work a seven-day, 70-84 hour week with limited time off
Be able to adhere to Disney Cruise Line appearance guidelines
Agree to share a cabin with other crew members
Enjoy working in a high-volume, fast-paced, guest-service oriented environment
Be flexible with your work schedule, job duties and work locations
Appreciate diversity among guests and crew
Previous shipboard experience a bonus, but not mandatory
Additional Information:
This is a SHIPBOARD role.

Applicants must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
Be comfortable living in a confined space with strict rules and regulations
Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

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Posted via CircusJob Monitor
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Application Deadline: June 30, 2025
Job Duration: Open ended
Job/Audition Type: Full Time
Job Category: Creative/Artistic
Artistic Discipline: Theater, Dance, Circus, Music, Performance Art
Payment status: Paid
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